Privacy Policy

Lola Liquorice
Last updated: March 2026

At Lola Liquorice, we value your trust as much as we value the craftsmanship behind every bag we create. Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Who We Are

Lola Liquorice is a South African online retailer offering limited-edition, handcrafted genuine leather bags.

Contact Details:
Email: tracey@lolaliquorice.co.za
Phone: 082 894 1234
Location: Sandton, Johannesburg, South Africa
Business Hours: Monday to Friday, 08:00 – 17:00

2. Information We Collect

We collect personal information to provide you with a seamless and personalised shopping experience.

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Purchase history
  • Website usage data (via cookies and analytics tools)

We only collect information that is necessary for legitimate business purposes.

3. How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website, products, and services
  • Send updates, promotions, or newsletters (only if you have opted in)
  • Comply with legal and regulatory obligations

We respect your time and attention — you will only hear from us when it is relevant and valuable.

4. Legal Basis for Processing (POPIA)

We process your personal information in accordance with POPIA based on:

  • Your consent
  • The performance of a contract (e.g. fulfilling your order)
  • Compliance with legal obligations
  • Our legitimate business interests (such as improving our services)

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only where necessary, including:

  • Payment processors
  • Courier and delivery partners
  • Website hosting and technology providers
  • Marketing platforms (only with your consent)

All third parties are required to respect the security of your personal information and process it in accordance with the law.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience
  • Understand how visitors use our site
  • Improve functionality and performance

You can adjust your browser settings to refuse cookies if you prefer, though this may affect your experience on our website.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure

While no system is completely secure, we continuously review and improve our safeguards.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax, and accounting requirements

9. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to the processing of your information
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

10. Direct Marketing

We will only send you marketing communications if you have opted in.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: tracey@lolaliquorice.co.za
Phone: 082 894 1234

Final Note

At Lola Liquorice, every detail matters — from the stitching of our bags to the way we handle your personal information. We are committed to treating your data with the same care, respect, and integrity that defines our brand.