Shipping Policy

Lola Liquorice
Last updated: March 2026

At Lola Liquorice, every order is handled with the same care and attention as the bags we create. From our hands to yours, we aim to ensure a smooth and reliable delivery experience.

1. Shipping Rates

We offer simple, transparent delivery pricing:

  • Free shipping on all orders over R2000
  • A flat rate of R200 applies to orders under R2000

All shipping costs are clearly displayed at checkout before payment is completed.

2. Delivery Locations

We deliver across South Africa using trusted courier partners.

Please note that deliveries to certain locations may require special handling, including:

  • Farms and smallholdings
  • Remote or outlying areas
  • Government buildings
  • Mines
  • Resorts, game farms, and reserves

In these cases, an additional delivery charge may apply. If this is required, we will contact you directly before processing your order.

3. Order Processing

  • Orders are processed during business hours: Monday to Friday, 08:00 – 17:00
  • Orders are typically dispatched within 1–3 working days after payment confirmation

As each piece is part of a limited collection, we take care to ensure your order is prepared and packaged to the highest standard.

4. Delivery Timeframes

Estimated delivery times:

  • Main centres: 1–3 working days after dispatch
  • Regional or outlying areas: 3–5 working days after dispatch

Please note that these are estimates and may vary depending on courier operations and external factors.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email, WhatsApp, or SMS so you can follow your delivery journey.

6. Delivery Responsibility

  • Please ensure that the delivery address and contact details provided are accurate
  • Someone must be available at the delivery address to receive the parcel

Once the order has been delivered to the specified address, responsibility for the goods transfers to you.

7. Delays and Exceptions

While we work with reliable courier partners, occasional delays may occur due to:

  • Weather conditions
  • High-volume periods
  • Remote delivery locations

We will always do our best to keep you informed should any delays arise.

8. International Shipping

For international delivery enquiries, please contact us directly:

Email: tracey@lolaliquorice.co.za
Phone: 082 894 1234

We will gladly assist with a tailored shipping solution.

9. Contact Us

If you have any questions regarding your delivery, we are here to help:

Email: tracey@lolaliquorice.co.za
Phone: 082 894 1234

Final Note

From the moment you place your order to the moment it arrives, every detail matters. Our goal is to ensure your Lola Liquorice experience feels considered, effortless, and worthy of the piece you’ve chosen.