Terms & Conditions

Lola Liquorice
Last updated: March 2026

Welcome to Lola Liquorice.

By accessing or purchasing from our website, you agree to the Terms & Conditions outlined below. These terms are designed to protect both you and us, while ensuring a seamless and trusted shopping experience.

1. About Us

Lola Liquorice is a South African online retailer offering limited-edition, handcrafted genuine leather bags.

Contact Details:
Email: tracey@lolaliquorice.co.za
Phone: 082 894 1234
Location: Sandton, Johannesburg, South Africa
Business Hours: Monday to Friday, 08:00 – 17:00

2. Use of This Website

By using this website, you confirm that:

  • You are at least 18 years old or using the site under supervision of a guardian
  • You will use this website for lawful purposes only
  • You will not misuse, disrupt, or attempt to gain unauthorised access to the website

We reserve the right to refuse service or terminate access if these terms are violated.

3. Product Information

Each Lola Liquorice bag is crafted in limited quantities, with care and attention to detail.

Please note:

  • Products are handmade and may have slight variations in colour, texture, and finish
  • Images are for illustrative purposes; actual products may differ slightly due to lighting and screen settings
  • Availability is limited and subject to change without notice

These variations are part of what makes each piece unique.

4. Pricing and Payment

  • All prices are listed in South African Rand (ZAR) unless otherwise stated
  • Prices are subject to change without notice
  • Payment must be made in full before an order is processed

We use secure, trusted payment gateways to process transactions. Lola Liquorice does not store your payment details.

5. Orders and Acceptance

  • An order is only confirmed once payment has been received
  • We reserve the right to cancel or refuse any order for reasons including stock limitations, pricing errors, or suspected fraud
  • If an order is cancelled after payment, a full refund will be issued

6. Shipping and Delivery

  • Delivery times are estimates and may vary depending on location and courier services
  • We are not responsible for delays caused by third-party couriers
  • Risk in the product passes to you upon delivery

For international orders, please contact us directly to arrange shipping.

7. Returns and Exchanges

We want you to feel confident in your purchase.

  • If you receive a defective or incorrect item, please contact us within 7 days of delivery
  • Approved returns must be unused and in original condition

Due to the nature of limited-edition and handcrafted products:

  • We do not offer returns for change of mind unless agreed at our discretion
  • Return shipping costs are the responsibility of the customer unless the item is faulty

Each request is handled with care and fairness.

8. Care and Longevity

Our leather products are designed to age beautifully over time.

  • Natural wear, softening, and patina are part of the leather’s character
  • Proper care will extend the life and beauty of your bag

Care instructions are provided to help you maintain your piece.

9. Intellectual Property

All content on this website, including:

  • Images
  • Product designs
  • Logos
  • Text and branding

…remains the property of Lola Liquorice and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Lola Liquorice is not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the value of the product purchased

Nothing in these terms limits your rights under South African consumer protection laws.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

We treat your data with the same care as we do our products.

12. Governing Law

These Terms & Conditions are governed by the laws of South Africa.

Any disputes will be subject to the jurisdiction of South African courts.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Continued use of the website constitutes acceptance of any changes.

14. Contact Us

If you have any questions, we are here to assist:

Email: tracey@lolaliquorice.co.za
Phone: 082 894 1234

Final Note

At Lola Liquorice, every piece we create is intentional, considered, and made to last. These terms exist not just as a formality, but as part of our commitment to transparency, trust, and a refined customer experience.